Qantas | Senior Manager, Research and Insights

Qantas | Senior Manager, Research and Insights


Job Position: Senior Manager, Research and Insights

Company: Qantas

Expected salary:

Location: Sydney, NSW

Senior Manager, Research and Insights Job Details:


  • Challenge yourself to champion data-driven, customer-centric input into decision-making
  • Working within the Research and Insights team to synthesise customer research into valuable insights for action
  • Fixed-term contract until February 2025, based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.As the Senior Manager, Research and Insights, you will be working within the Group Research and Insights team to work predominantly on the VoC/Customer Experience tracker, as well as support on other programs such as Brand Health, Research Panel and ad-hoc strategic projects. You will leverage your deep expertise of Qualitative and Quantitative disciplines to support the business to ensure customer insight is at the heart of all decision making – directly impacting business and customer outcomes across the Qantas group.To be successful in this role, you will have extensive experience and solid working knowledge customer experience and best-in-class quantitative and qualitative market research disciplines, techniques, tools and applications, ability to work across the entire project lifecycle, as well as insight development from raw datasets. In addition, you will have highly developed and complex project planning, change and organisational skills, coupled with superior stakeholder management capabilities – the ability to foster collaborative relationships across all organisational levels.You’ll have –

  • 8+ years of experience in customer research and insights (Client or Agency side), customer strategy or in a customer-driven environment
  • Deep knowledge/proven experience in VoC/CX including NPS measurement and insight framework, with acquired knowledge in industry best practices
  • Solid knowledge and experience in qualitative and quantitative market research disciplines, techniques, tools/technology platforms and analysis, research design, implementation and outputs
  • Deep experience in managing senior stakeholders
  • Proven experience in developing narratives, synthesising multiple data sources that make tangible business impacts
  • Hands-on experience with data and statistical tools.
  • Qualtrics CX Certification is advantageous to perform the role

Why Qantas?You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.Be a part of something special and play your part in the Qantas story – get in touch today.Applications close on the 16th of AprilPlease note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

How to Apply?

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