Job title: IT Support Specialist
Company: Tri-Source Pharma
Expected salary:
Location: Fort Lauderdale, FL
IT Support Specialist Job Details:
JOB DESCRIPTION
Title: IT Support Specialist
Reports To: Director of IT
Classification: Exempt
Location: Fort Lauderdale, FL
Summary:
The IT Support Specialist plays a crucial role in maintaining an organization’s technology infrastructure and ensuring the smooth operation of computer systems, networks, and software applications. They provide technical assistance and support to end-users, addressing issues related to hardware, software, and network connectivity. The IT Support Specialist is responsible for resolving technical problems promptly and effectively, managing the company’s technology infrastructure, as well as educating users on the proper use of technology resources.
Key Responsibilities:
Helpdesk Support:
– Respond to user inquiries and technical issues via various communication channels (phone, email, chat, in-person).
– Diagnose and troubleshoot hardware, software, and network-related problems, including desktops, laptops, printers, phones, mobile devices, and other peripherals.
– Provide step-by-step guidance to users for problem resolution.
Technical Issue Resolution:
– Identify, diagnose, and resolve hardware and software problems on desktops, laptops, mobile devices, printers, phones, and other peripherals.
– Install, configure, and update software applications and operating systems.
– Repair or replace faulty hardware components.
– Perform system updates and patches to ensure security and stability.
User Account Management:
– Create, modify, and deactivate user accounts and access permissions based on organizational policies, in various systems and applications.
– Assist users with password resets and account-related issues.
– Ensure proper user authentication and authorization protocols are followed.
Hardware and Network Support:
– Assist in setting up and troubleshooting network connectivity issues, including wired and wireless connections.
– Assist in configuring and maintaining network devices such as routers, switches, and access points.
– Set up and deploy computers, phones, and other devices for new hires or office relocations.
System Maintenance:
– Perform regular software updates and patches on computers and servers.
– Ensure antivirus and security software is up-to-date and operational.
– Maintain an inventory of hardware and software assets.
Documentation and Training:
– Document solutions and troubleshooting procedures for future reference.
– Provide user training on basic technical skills and best practices.
– Maintain accurate records of technical issues, solutions, and frequently asked questions.
IT Security and Compliance:
– Assist in enforcing IT security policies and practices, including data protection and access controls.
– Participate in security audits and compliance assessments as required.
– Stay informed about industry trends and emerging technologies to recommend security improvements.
– Ensure compliance with security protocols and policies.
– Assist in implementing security measures such as antivirus software and regular software updates.
Remote Support:
– Provide remote assistance to off-site or remote users, using remote access tools.
Continuous Improvement:
– Identify opportunities to enhance IT processes and suggest improvements to prevent recurring issues.
Vendor Management:
– Communicate with external vendors for technical support, warranty services, and equipment procurement.
– Coordinate and oversee equipment repairs and maintenance performed by external vendors.
Qualifications and Skills:
– A bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
– Strong knowledge of computer hardware, software, operating systems, and network fundamentals.
– Excellent problem-solving and analytical skills.
– Effective communication skills, both verbal and written, to interact with non-technical users.
– Patience and empathy in dealing with users of varying technical proficiency.
– Familiarity with remote support tools and techniques.
– Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or similar, are a plus.
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