Job title: Hotel Front Desk Receptionist
Company: Best Western
Expected salary:
Location: Fairbanks, AK
Hotel Front Desk Receptionist Job Details:
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
Connect with the housekeeping department to ensure guest accommodations are ready
Field customer complaints when necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Bookkeeping: keep accurate records of all hotel guest account information
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications:
High school diploma, GED, or equivalent
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Well-versed in taking telephone calls and handling stressful situations
About Company:
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks.
Apply for the job now!
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