Customer Service Representative


Customer Service Representative

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Job Position: Customer Service Representative

Company: Chandler Macleod

Expected salary:

Location: Melbourne, VIC

Customer Service Representative Job Details:

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Customer Service Representative
Full Time
$65k + Super
Immediate Start
Location: Melbourne CBD
Join our client in the thriving luxury watch industry as a vibrant and professional Customer Service Representative. Take on a crucial role in providing exceptional support to their valued customers. This position is centered around prioritising customer needs, offering assistance, and ensuring a positive engagement. As the friendly voice and email correspondent, you’ll be instrumental in helping customers with inquiries, providing product information, and resolving any issues that may arise.
Key Responsibilities:
Customer Service Excellence:

  • Engage with customers in a friendly and professional manner, addressing inquiries and providing helpful support.
  • Collaborate with various teams, especially the sales team, to assist with their queries and enhance overall customer satisfaction.
  • Support customers utilising Retail Portals, encouraging their efficient use.

Communication Expertise:

  • Craft professional emails and utilise templates for effective communication.
  • Handle complaints with tact, offering appropriate solutions and alternatives.
  • Acquire in-depth product knowledge to communicate effectively with customers.

Administrative Support:

  • Assist in transaction processing, including data entry and processing watch repairs.
  • Contribute positively to the overall functioning of the customer service department.

Qualifications:
To thrive in this role, you should possess:

  • People-oriented and adaptable nature with excellent problem-solving skills.
  • Strong written and verbal communication skills for effective email correspondence.
  • Confidence and a pleasant demeanor on the telephone.
  • High degree of accuracy in tasks.
  • Good computer knowledge and keyboard skills.
  • Team player mindset.
  • Ability to multitask, prioritise, and manage time effectively.
  • Capacity to independently acquire and retain product knowledge.
  • Proactive work approach, promoting a positive atmosphere for both customers and colleagues.

If you are ready to make a positive impact and grow with a globally recognised brand. apply now to embark on a rewarding career journey.

How to Apply?

If you believe you’re a great fit for the role of Customer Service Representative Apply Now!

Also, Check out More Customer Service Representative Vacancies in Australia.

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