Job title: Senior Team Manager
Company: Evolution Gaming
Expected salary:
Location: Philadelphia, PA
Senior Team Manager Job Details:
Company Description
Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.
Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards, including the ‘Casino Content Supplier of the Year’ at the 2022 EGR North America Awards.
That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. With 16 studios globally and over 18000 employees, we have multiple North America Studios in Philadelphia, PA, Atlantic City, NJ, Fairfield, CT , Southfield, MI, Vancouver, Ontario & Montreal-Quebec, Canada. We provide a creative, engaging and enthusiastic environment and unique opportunities to apply your skills and work with passion.
Our studios clients operating within the state and hold both generic and dedicated tables, primarily focusing on games like Blackjack, Baccarat and Roulette.
Job Description
The Senior Team Manager will be charged with the responsibility to ensuring operational excellence at all times.
The main responsibility of the Senior Team Manager is to consistently work to increase the effectiveness and efficiency of Floor Operations team performance as well as maintain quality service by enforcing performance standards, resolving quality/service problems, identifying trends and recommending system improvements
Building a strong Operational team while ensuring the smooth running of the business is the main performance objective of this role.
Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character.
Responsibilities
- Analyze employee data and performance
- Manage employee expectation and eventual requests
- Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
- Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
- Routine floor walks within the studio
- Establish and maintain culture of performance excellence within the studio;
- Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
- Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates;
- Planning, monitoring, appraising, and reviewing job contributions of subordinates;
- Accomplishing staff results by communicating job expectations and feedback;
- Ensuring continuous and properly organized communication flow within team, subordinates and with other departments;
- Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within own department or initiating cross-departmental improvements;
- Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends and recommending system improvements;
- Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
- Supporting efficient workload distribution for subordinates in compliance with labor law and business needs;
- Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget;
- Presents regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support;
- Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications;
- Replace colleagues during their vacations, sick leaves and other absences;
Qualifications
Technically proficient in computer programs, especially Microsoft Office
- The ability to work flexible hours
- Managerial courage to lead and hold others accountable
- Prompt and organized
- Travel may be required
- Fluent English language;
- Experience managing supervisors or first-time managers (3+ years);
- Experience and ability to optimize studio operations applying Lean and Six Sigma methodologies;
- Proven track of records of significant quality improvements and optimizations in related industry;
- Good knowledge and ability to address complicated client complaints and requests;
- Experience managing 100+ employees with significant volume of entry level employees;
- Financial basic knowledge and budgeting experience;
- Experience in developing standards and procedures;
- Strong leadership and interpersonal skills; Collaborative work style;
- Proactive and Results driven attitude;
Additional Information
We offer:
- Competitive remuneration package
- Professional and personal development – for the right person there is opportunity for the role to grow in responsibility
- Social & dynamic working environment
- Vacation and Holiday time
- Health benefits including Medical, Dental and Vision coverage plans
All your information will be kept confidential according to EEO guidelines.
About Us
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
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