Job Position: Remote Technical Support (Contract) – Work From Home

Company: VTCT

Expected salary:

Location: Launceston, TAS

Remote Technical Support (Contract) – Work From Home Job Details:

Description

We are seeking a skilled Technical Support Specialist for a remote contract position. The ideal candidate will be responsible for providing customer support and technical assistance to clients who use our software products. You will have the opportunity to work from the comfort of your own home, with flexible hours and dynamic work responsibilities. If you’re a tech-savvy problem-solver with excellent communication skills and a passion for helping customers, we’d love to hear from you.

Responsibilities

Respond to customer inquiries by phone, email, and chat in a timely and professional manner
Provide technical assistance and support to customers who use our software products
Troubleshoot issues with hardware and software, and provide appropriate solutions
Accurately document customer issues and resolutions to maintain a detailed database of support inquiries
Collaborate with team members to identify common customer issues and develop solutions to optimize customer experience
Develop a deep understanding of our products and services, and keep current with system and software updates and releases
Adhere to established guidelines and procedures for addressing customer support inquiries

Requirements

Proven experience in a technical customer support or helpdesk role, preferably in a remote setting
Strong technology skills including proficiency with Windows/Mac OS, network troubleshooting, and software installations
Exceptional written and verbal communication skills, with a keen attention to detail
Adept at problem-solving and critical thinking, with experience providing remote technical support
Ability to work independently and collaboratively in customer support team settings
Familiarity with help desk software and remote support tools such as Zoom, TeamViewer, or LogMeIn
Availability to work flexible hours as needed, including weekends and holidays.

How to Apply?

If you believe you’re a great fit for the role of Remote Technical Support (Contract) – Work From Home Apply Now!

Also, Check out More Remote Technical Support (Contract) – Work From Home Vacancies in Australia.

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