Job title: Order Settlement Admin IV
Company: LanceSoft
Expected salary: $35.9 per hour
Location: Alpharetta, GA
Order Settlement Admin IV Job Details:
Job Description
Duration:0-12 month(s)
Description/Comment:”The role
The Accounts Receivable Admin will be expected to reduce the collection period and
maximize receivables working capital opportunities by collecting payment against past
due invoices, working through disputes, discrepancies, and deductions for assigned trade
customers.
This B2B position has the responsibility to support the accounts receivable process, which
may include, but is not limited to, past due invoice collection, dispute resolution, and
customer service. Resolving a single payment settlement disconnect typically requires
working with internal and external customers. Collaboration with these
customers/functions is often required for timely notification and resolution of items in
dispute (invoices, deductions, etc.). These are sensitive issues that must be handled in a
manner that builds customer good will. Confidentiality of selected information is always
maintained. Position is required to work with relative independence other than matters of
an exceptional or unusual nature.
Essential Duties and Responsibilities:
Research and resolve invoice/payment settlement disconnects, past due invoices,
deductions, on account cash, etc., to ensure working capital objectives are met.
Process credits for product returns, shortage and damages, pricing discrepancies,
freight, and tax.
Held order management.
Manage billing support inquiries, rebilling & invoice exceptions.
Assist with the management of the telephone queue and general inbox which would
include, but is not limited to, inquiries from customers, customer service, sales, etc.
Monitor customer account activity so that negative trends in performance are
recognized and addressed with customer and business management.
Support SalesForce.com activities, portal payments and case management.
Continually evaluate the processes and systems utilized and prepare well researched
recommendations for enhancements.
Collection of past due invoices primarily through phone calls.
Your qualifications
Required:
Associate degree or two (2) years of B2B collection experience.
Strong communication skills (Verbal and Written).
Effective phone skills (listening, interpreting, evaluating, responding).
Good computer skills and familiarity with Microsoft Suite of products.
Preferred:
Cash Application experience
ERP experience (i.e. SAP, Oracle, JD Edwards, etc.).
Salesforce.com.”
Additional Job Details:This position will be expected to reduce the collection period and maximize receivables working capital opportunities by collecting payment against past due invoices, working through disputes, discrepancies, and deductions for assigned trade customers and patients. This position has the responsibility to support the accounts receivable process, which may include, but is not limited to, past due invoice collection, dispute resolution, and customer service. Resolving a single payment settlement disconnect typically requires working with internal and external customers. Collaboration with departments and our 3rd party ERP system is required for timely notification and resolution of items in dispute (invoices, deductions, etc.). Maintaining an online excel spreadsheet with data regarding differences between the two systems and issuing credits and debits for reconciliation. These are sensitive issues that must be handled in an accurate compliant manner. Confidentiality of selected information is always maintained. Position is required to work with relative independence other than matters of an exceptional or unusual nature. Essential Duties and Responsibilities: Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc., to ensure working capital objectives are met. Analytical skills reviewing patient orders in our 3rd party system and comparing the order in our SAP system to recognize differences/discrepancies. Maintain, compile and update shared excel spreadsheet, in support of Revenue Recognition. Process credits/debits for pricing discrepancies product returns, shortage and damages, freight, and tax. Held order management. Manage billing support inquiries, rebilling & invoice exceptions. Maintaining and updating billing records for our Rental/Sale account. Monitor customer account activity so that negative trends in performance are recognized and addressed with customer and business management. Support SalesForce.com activities, portal payments and case management. Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements. Collection of past due invoices Your qualifications Required: Associate degree or two (2) years of B2B collection experience Strong communication skills (Verbal and Written). Effective phone skills (listening, interpreting, evaluating, responding). Good computer skills and familiarity with Microsoft Suite of products. Cash Application experience Proficient in Excel ERP experience (i.e., SAP, Oracle, JD Edwards, etc.). Salesforce.com.”
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