Job title: Audio Visual Technician
Location: Washington DC
Audio Visual Technician Job Details:
Areas of Interest
Washington – District of Columbia – United States of America, Washington, D.C. – District of Columbia – United States of America
GWS Local is a tailored facility management solution at a local level with access to the Global CBRE GWS platform. We manage soft services through trusted best in class partners, and self-delivery of hard services. Utilizing an AGILE delivery model with structure, governance, and accountability through employee empowerment.
Partnership with Local also provides access to our “Best in Class” additional services: Sustainability and Energy Programs, Project Management, Moves & Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.
About the role
The Workplace Experience Audio Visual Technician is responsible for the operation and maintenance of audio-visual equipment including set up, install, inspections, preventive maintenance and troubleshooting. Ensures that all confirmed audio visual requests are set up, tested, ready for use prior to all meetings.
Ensures all rooms and cables are neatly tucked away to avoid any tripping hazards and to ensure the overall meeting room aesthetic are up to standard.
Host uses people-led services to connect colleagues to their environment through high-touch services and world-class customer service support.
What you’ll do
Demonstrates leadership and customer service that reflects a warm, friendly, professional greeting to all colleagues and visitors. Proactively engages and introduces themselves throughout the workplace.
Maintains Audio Visual equipment including display devices, projectors, televisions, Video End Points, microphones, and speakers.
How to start and present within Teams, WebEx, Zoom and other systems.
Set up and pack conference room; up to 300 chairs and tables.
Provides excellent equipment services to meet client expectations.
Learns everything there is to know about the in-house AV equipment to provide excellent customer service and troubleshooting.
Responsible for cord management & safe set up.
Sets up and operates integrated and portable AV equipment for trainings, presentations, meetings, and conferences.
Identifies and resolves equipment malfunctions.
Tests AV equipment to ensure they are in good and safe working conditions.
Assist customers with handheld and lavalier microphones and instructs customers how to properly use the microphones for the best audio quality.
Prioritizes and complete work orders accurately and timely.
Provides technical assistance to other Technicians when required.
Maintains the storerooms clean, safe, and organized.
Sets up and operates audio mixers for live sound events.
Maintains all in-room AV cables such as, HDMI, Audio and Data and replace when damaged.
Operates a Crestron touch panel to control integrated AV equipment.
Helps customer start WebEx meetings when requested.
Enhanced knowledge on how to start a Microsoft Power Point presentation.
Performs other duties as assigned.
What you’ll need
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
High School diploma or GED equivalent required. Minimum of 1 – 2 years of audio-visual experience.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Basic knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Familiar with a variety of file types such as TIFF, JPEG, PDF, MS Word, and Excel. Ability to work handheld mobile technologies and applications.
Ability to work in multiple software platforms and learn and retain technical software applications quickly.
Good organizational skills. Must work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non-routine occurrences.
Ability to work flexible work schedules based on business need.
May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly. Physical ability to assist with document services operations. Able to lift 50 lbs.
Ability to lift chairs and tables for conference room set up and tear down.
Strong problem-solving skills. Highly adaptable and flexible.
Ability to work independently with little supervision.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required
We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.
Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.
Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.
Diversity, equity, and inclusion (DE&I) are more than just values-they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business to new opportunities.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at firstname.lastname@example.org or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry’s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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