Senior Assessment Officer

Senior Assessment Officer


Job Position: Senior Assessment Officer

Company: Government of Western Australia

Expected salary: $87712 – 92057 per year

Location: Perth, WA

Senior Assessment Officer Job Details:


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Level 4 $87,712 – $92,057 pa (PSCSAA 2022)

Permanent – Full Time


2024-02-26 4:00 PM

Senior Assessment Officer


Permanent Appointment

Contribute, Develop and Thrive at DEMIRS!

Contribute – give back to your community, share your knowledge and improve safety.

Develop – grow your skills, develop a career path, and expand your horizons.

Thrive – find balance between work and home life, make a change and enjoy a better future.

About the role

The Consumer Protection Division is responsible for promoting fair trading and consumer protection in Western Australia. The Conciliation Coordinator sits within the Conciliation and Trader Intervention Branch, responsible for undertaking activities to help businesses and consumers resolve disputes, and to remedy improper practices that impact consumers.

Join our dynamic team as a Senior Assessment Officer, where you’ll play a key role in assessing more complex complaints related to trader compliance issues. Using your expertise, you’ll provide well-informed, accurate, and impartial assessments to facilitate resolutions in line with legislative requirements.

We’re seeking candidates with the capacity to understand and apply legislation and policies to complex cases. Your excellent communication skills and the ability to build rapport with customers and engage effectively with stakeholders will also be essential for this role.

The Conciliation and Trader Intervention Branch has a number of roles currently available, to see more.

About us

The Department supports a safe, fair and responsible future for the Western Australian community, industry, energy and resources sector. We lead with integrity, deliver on commitments, strive for excellence, and look for better ways of doing things.

Underlying everything we do are our values of being respectful, responsive, forward-thinking, transparent, fair, and ethical – these are driven by our staff who make us a success.

To learn more about the Department and what we have to offer, please visit , and to keep up to date on activities, you can follow us on .

Where will you work?

This position is located in , at 140 William Street, directly above the Perth Underground train station, getting to work will be easy. With an array of fantastic food options and nearby coffee shops to get your day started, lunch can be spent shopping at major stores nearby, or you can visit galleries and museum a short stroll away. Feeling healthy? The Department gym is located down the road at 1 Adelaide Terrace and membership is very affordable.

Need further information?

To learn more about the role, please refer to the Job Description Form (JDF) attached. If you have any questions about the role itself to help tailor your application, please contact Paul Cvejic, Principal Assessment Officer on (08) 08 6552 9292.

How to apply

To apply for this position, click ‘Apply for Job’ at the bottom of this page and complete the online application form.

In your application, please provide:

A detailed resume outlining your work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:

  • Demonstrated experience in complaint handling and/or dispute resolution in a relevant environment.
  • Demonstrated ability to exercise impartial judgement, research and gather information and evidence from a range of sources, analyse data and identify potential instances of non-compliance.
  • Demonstrated ability to understand and apply relevant legislation and policies to difficult matters including non-routine trader compliance matters.

We encourage you to carefully consider these points and tailor your covering letter to address them effectively. This will provide us with a comprehensive understanding of your qualifications, skills, and suitability for the position.

Need some help with how to apply?

If you need assistance with the application process, please refer to the below videos covering various aspects, including public sector recruitment, resume writing, cover letters, and polishing your application.

We have also attached an Applicant Information Pack for your reference. If you have any questions about employment conditions or the application process, please contact Kellie Austin, Coordinator Recruitment on (08) 9222 3281 or email .

All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process.

Other benefits

We offer a range of benefits to our employees, creating a supportive, diverse, and innovative work environment, including:

  • Great work/life balance with 37.5 hour working week as a standard and flexible working hours for most roles.
  • Leave options including purchase leave, deferred leave and long service leave after seven years.
  • Flexibility to work at home, in the field and in the office for most roles.
  • Stable work, job security, fair remuneration, 11 percent superannuation contributions to a provider of your choice and salary packaging options.
  • The ability to give back to your community and make a difference.
  • A collaborative environment with the ability to gain insight from subject matter experts in your field.
  • Opportunities for professional development, acting, shadowing and mentoring.
  • Support to grow your skills with a wide range of formal training options.
  • Build a healthy lifestyle with our award-winning Health and Wellbeing program.
  • Supportive work environment including an Employee Assistance Program to assist you deal with life’s challenges.

Supporting a diverse workforce

The Department is committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected. Our workforce’s diversity is our strength; it enhances our ability to be forward-thinking and responsive in the services we deliver to the Western Australian community. Learn more about our , celebrating individuals and teams who have demonstrated exceptional dedication to fostering an inclusive workplace culture.

Suitable Aboriginal and Torres Strait Islander people, people with disability and youth may be given priority consideration over non diversity group applicants to achieve public sector outcomes. Reasonable adjustments will be provided to candidates with disabilities during our recruitment processes and in the workplace.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months.

CLOSING DATE: 4.00 pm on Monday, 26 February 2024 (WST)

Your application submission must be complete by the closing time; applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.

How to Apply?

If you believe you’re a great fit for the role of Senior Assessment Officer Apply Now!

Also, Check out More Senior Assessment Officer Vacancies in Australia.



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