Referral Unit Officer

Referral Unit Officer


Job Position: Referral Unit Officer

Company: SA Health

Expected salary: $57842 per year

Location: Adelaide, SA

Referral Unit Officer Job Details:


  • Women’s and Children’s Health Network, Women’s and Children’s Health Network, Child and Family Health Services (CaFHS) – Adelaide (5000)
  • Salary
  • Classification – ASO2 – Administrative Services Officer L2 – $57,842 to $62,221
  • Employment Part time – Term Contract (temporary up to December 2024)


The Women’s & Children’s Health Network provides state of the art health care for women, babies, children and young people across South Australia. We are the state’s leading provider of specialist care for children with acute and chronic conditions as well as being SA’s largest maternity and obstetric service.

Our community-based services also reach hundreds of thousands of vulnerable babies, children and young people, their families and communities across South Australia through our various services and programs in areas such as our Mental Health, Child & Family Health services, Youth Health and Aboriginal Health services.

Join our team and contribute to providing South Australia’s women, babies, children and young people with the best health care through both within our Hospital or via our many and varied community services and programs.

About the Child and Family Health Service (CaFHS)

The Child and Family Health Service (CaFHS) is a free statewide service that supports parents and families of children from birth to five years of age, who live across metropolitan, regional and rural areas in South Australia.

With over 100 clinics across South Australia, CaFHS helps parents and families to understand their child’s health, development, and wellbeing needs, which can include breastfeeding, sleeping, settling, introducing solids, parenting and play and development. Each year, CaFHS provides over 75,000 family consultations via in clinic or at home appointments, telehealth (phone) or virtually.

South Australia records approximately 20,000 births each year and CaFHS offers an in home initial 4 health and development check at 1 to 4 weeks of age, to support the infant and family’s health, wellbeing and development. Further health and development checks are offered at 6-8 weeks, 6-9 months, 12 months, 18-24 months, 3 years and 4 to 5 years. For children with ongoing or complex needs, CaFHS can refer families to other healthcare and community service supports.

The Opportunity

As the Referral Unit Officer, you will be responsible for the provision of administrative support and quality customer service to a large range of clients and external service providers state-wide.

The Referral Unit Officer is responsible for maintaining a confidential administrative and data control service to facilitate the efficient management of CAFHS referrals, which includes ensuring the accuracy and integrity of client information processing. The role also involves CaFHS appointment bookings for initial appointments in a professional and timely manner, aligning with a commitment to high-quality customer-focused outcomes.

To find out the specifics, including the key selection criteria and special conditions, please go to the attached role description.

Benefits of Joining us

You will experience a high level of peer support through initial and ongoing forensic training, building on your existing skills and abilities, in this challenging and rewarding role which provides vital services to some of South Australia’s most vulnerable people. You will also receive an attractive annual salary package with employer superannuation contributions and leave loading as well as the opportunity to maximise your salary through arrangements.

Application Instructions

You will be required to attach a 1-2 page cover letter addressing the key selection criteria of the role and a current résumé/curriculum vitae prior to clicking ‘Submit Application’. It is recommended to allow enough time to complete the whole application as the system times out after one hour of inactivity.

Other Important Information

If this role and our organisation sounds like the next step in your rewarding career, you are strongly encouraged to apply.

The South Australian public sector promotes diversity and flexible ways of working part-time.

Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.


  • DHS Working With Children Check (WWCC)
  • National Police Certificate (NPC) for employment involving unsupervised contact with vulnerable groups required for this position (E.g. aged care employment or work involving vulnerable clients)

Immunisation Risk for this position is – Category B

SA Health Services are required to implement the in the workplace.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 856574


Name: Anne-Marie Butcher

Title: Referral Unit Manager

Phone: 081616956

E-mail: [email protected]

Application Closing Date: Monday 26th February 2024 – 11.55PM


Advertised: 12 Feb 2024 Cen. Australia Daylight Time
Applications close: 26 Feb 2024 Cen. Australia Daylight Time

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Search results Position Job No. Location Closes
856574 Adelaide CBD 26 Feb
WCHN – As the Referral Unit Officer at CaHFS, you’ll have an amazing opportunity to provide administrative support and quality customer service state-wide.

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Current opportunities Position Job No. Location Closes
856574 Adelaide CBD 26 Feb
WCHN – As the Referral Unit Officer at CaHFS, you’ll have an amazing opportunity to provide administrative support and quality customer service state-wide.

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How to Apply?

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