National Customer Manager (PFD)

National Customer Manager (PFD)


Job Position: National Customer Manager (PFD)

Company: Fonterra

Expected salary:

Location: Melbourne, VIC

National Customer Manager (PFD) Job Details:


About Us

Fonterra is a global nutrition company owned by 10,000 farming families in New Zealand. We employ 20,000 people around the globe and offer amazing opportunities for people who want to join our team.

About the Role

Due to an internal promotion, Fonterra are seeking an enthusiastic and results driven National Customer Manager to join our Foodservice team, in a highly varied and autonomous role.

Reporting to the Regional Sales Manager, this role will see you manage our PFD portfolio. You will work in a collaborative team environment, whilst ensuring the delivery of account specific plans and targets. You will also identify opportunities for business growth and recommend actions for attainment.

As the National Customer Manager (PFD) you will primarily be responsible for one or more of our Major Distributor Accounts (Demand Groups) and associated Key Accounts.

You will also:

  • Prepare accurate Sales Plans covering annual sales volumes, revenues, budgets, and contribution targets.
  • Co-ordinate the use and allocation of all funds assigned for trade promotion.
  • Build robust business relationship with designated partners.
  • Develop and manage key national activity plans.
  • Participate in the S&OP process for customer base.
  • Develop accurate sales forecasts by customer and product.

This role, based at our modern Richmond head office with free parking, offers a hybrid work model with work-from-home flexibility.

About You

We are looking for an experienced National Account or Key Account Manager with a proven track record in managing large, national accounts.

Your success in this role will be supported by:

  • Highly developed organizational and communication skills.
  • Excellent commercial acumen, with the ability to understand and educate on market trends.
  • Proven experience in account management; Foodservice or dairy experience is advantageous.
  • Previous experience managing customers from diverse sales channels.
  • Strong networking skills and business development experience.
  • Proven ability to solve problems and create sustainable value.
  • Solid stakeholder engagement skills.
  • Track record of meeting targets in a similar role.
  • Experience in the execution of account strategies, budgeting, and forecasting.

If you are a proactive and motivated individual seeking a challenging and rewarding role, apply now to be part of our dynamic team. Join Fonterra and contribute to our success in the foodservice industry!

Our Story

Fonterra is a global nutrition company owned by 10,000 farming families in New Zealand. We employ 20,000 people around the globe and offer amazing opportunities for people who want to join our team.

In Australia, we take the milk we collect from our farmers, and our eight manufacturing sites across Victoria and Tasmania turn this into dairy foods that generations of Australians have grown up with and love, including Perfect Italiano™, Mainland™, Western Star™, and Bega™. We also sell dairy ingredients to many of the world’s leading food companies and partner with foodservices business across the country to get dairy foods into chefs’ hands.

At Fonterra, we understand that to attract top talent we need to have the jobs that will make you want to get out of bed in the morning. Diversity, inclusion, and flexibility are a big part of our business, and with a collaborative culture, inspiring leaders and passionate people, this is a great place to work.

We need good people, we need you – please apply and join our team.

How to Apply?

If you believe you’re a great fit for the role of National Customer Manager (PFD) Apply Now!

Also, Check out More National Customer Manager (PFD) Vacancies in Australia.



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