Customer Support Representative

Customer Support Representative


Job Position: Customer Support Representative

Company: Hitachi Construction Machinery

Expected salary:

Location: Perth, WA

Customer Support Representative Job Details:


About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

About the Opportunity

We currently have an exciting opportunity for a Customer Support Representative to join our Tom Price team. If you consider yourself to be a personable professional with a real passion for providing genuine customer service and successful project delivery then this is the perfect role for you!

You will be the first point of contact for our company, trusted to be the integral link for supporting globally renowned major accounts and valued customers within the region. As a brand ambassador, you will enjoy being personally connected to promoting Hitachi’s service and parts components to deliver total customer satisfaction and ensuring a high degree of service and support is maintained.

Above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories.

About you – if you consider yourself to have the following, then we want to hear from you!

  • Safety Commitment – Proactive awareness and total commitment to Hitachi’s number one priority – always exercising a high standard of precaution and duty of care to yourself and for others around you
  • Technical Knowledge – Trusted to provide holistic technical advice on hydraulics and mechanical components for Hitachi’s excavator fleet
  • Project Coordination – Committed to meeting deadlines through planning and execution of shutdowns, working collaboratively with the Service Department to meet and exceed customer expectations
  • Trade Qualified – Minimum Certificate III in Mechanical Engineering or related heavy diesel qualifications
  • Leadership – Positively enabling the partnership by actively chasing improvement opportunities and timely resolution of queries
  • Personable and Professional Communication Skills – Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information


We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + potential overtime + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Reimbursements paid for transport to and from home to airport, or airport parking
  • Laptop provided to new employees – no more paper timesheets!
  • 210hr annual leave & 10 days’ personal leave per annum
  • Exclusive staff discounts on Medibank Health Cover and Hitachi appliances, and other products & services
  • In house training departments that focus on increase of technical skills with opportunities for upskilling with access to the latest technologies
  • Supportive management who value your input in finding new and improved ways to achieving success. Skills matrix allowing visibility on training required available to advance and develop your career
  • A permanent long term career in a growing business
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work while supplying you with full uniform and PPE!
  • Continuous training and personal upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

How to Apply?

If you believe you’re a great fit for the role of Customer Support Representative Apply Now!

Also, Check out More Customer Support Representative Vacancies in Australia.



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