Call Center Representative Job in Oregon


Call Center Representative Job in Oregon

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Job title: Call Center Representative

Company: Northwest Community Credit Union

Expected salary:

Location: Eugene, OR

Call Center Representative Job Details:

Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders’ commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!

Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington.

Call Center Representative/Member Connect Service Specialist (on-site)

Pay Range:

The full pay range is $19.47 – $22.14 (dependent on knowledge, skills and abilities)

Northwest Community Credit Union, a division of TwinStar Credit Union, is looking for a FT-Member Connect Service Specialist to join their team! This position is responsible for promoting a sales and service culture by actively recommending all Credit Union products and services while effectively meeting the member’s needs, via phone and other electronic channels. This position also acts as a liaison for the member and the credit union, counsels members regarding their financial matters and promotes the credit union philosophy and objectives.

Responsibilities:

  • Provides exemplary customer service in a secure, fast and accurate manner to members and potential members who contact the credit union through telephone and electronic communication channels.
  • Performs all member transactions, provides information concerning credit union policies or services, and explains membership eligibility.
  • Opens new accounts and other necessary member service processes while continuing to uncover additional needs and refers them to the appropriate resource.
  • Troubleshoots member concerns and problems, researching answers and/or connects them to the proper resource.
  • Maintains member account security at all times by following all security procedures and processes.
  • Meets and adheres to Member Service Standard expectations as well as established policies and procedures.
  • Successful completion of Customer Service Skills programs and achieve Member Connect Certification.
  • All other duties as performed.

Previous Experience:

  • Experience in a sales and/or customer service environment, a credit union or other financial institution preferred.

Education:

  • High school diploma (GED equivalent) required. Courses related to finance would be valuable.

Demonstrated Abilities:

  • Ability to communicate effectively to members and co-workers in a professional manner.
  • Able to prioritize work in order to give prompt attention to member’s requests while meeting deadlines for work processing.
  • Interprets and communicates credit union policies and procedures to members and nonmembers.
  • Able to identify and communicate appropriate products and services in a holistic, comprehensive manner for all financial needs.
  • Able to collaborate positively and effectively with teams and various departments.
  • Knowledge of office equipment, basic computer programs and data processing.
  • Able to manage time effectively.
  • Adapts to and embraces changes in organization, processes and systems as needed.

Benefits & Other Compensation:

Employees (and their eligible family members) are eligible to enroll in a generous benefits package including health, vision, dental, life and AD&D insurance. Employees will also receive company provided life, AD&D, and long-term disability coverage. After 60 days employees may participate in the company’s 401(k) retirement plan and after one year of service, the company provides a safe harbor non-elective contribution of 3% and matches your contribution towards your retirement at 150% up to 3%. Additionally, employees will receive up to 11 paid holidays throughout the calendar year, a minimum of 12 days of paid time off (PTO) each calendar year, and 13 weeks of paid leave used when on an approved state or federal protected leave or in compliance with company policy.

The hired applicant will also be eligible for role specific variable compensation in accordance with the established plan documents.

EEO Statement:

Northwest Community Credit Union, a division of TwinStar Credit Union, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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