Animal and Customer Care Associate – Detroit Job in Michigan


Job title: Animal and Customer Care Associate – Detroit

Company: Michigan Humane Society

Expected salary:

Location: Detroit, MI

Animal and Customer Care Associate – Detroit Job Details:

Job Details

Job Location: Detroit – Detroit, MI

Salary Range: Undisclosed



The Animal and Customer Care Associate is a foundational position to our mission, connecting the animals and people in our community to build and maintain healthy families. This role is an integral point of contact between Michigan Humane and the communities we serve, providing customer service, access to resources, and exceptional care to the animals in our care.

The ACC Associate performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing the highest quality of care for both the people and animals at our shelters. The ACC Associate also works directly with the animals entrusted to Michigan Humane, ensuring the highest quality of care. The ACC Associate is responsible for the daily care and well-being of all animals in the adoption center, including feeding, cleaning, and enrichment.

Key Responsibilities:

  • Provide excellent customer service by assisting customers, answering questions and explaining procedures and protocols.
  • Strive to support clients beyond the first need by providing resources for Michigan Humane programs or other community resources.
  • Greet all contacts on the phone and in person in a friendly and professional manner.
  • Assist potential adopters through the adoption process by listening to their needs, helping them match with an animal, and completing all forms and paperwork.
  • Process cash handling activities with regards to adoptions and intakes.
  • Humanely treat and care for all animals entrusted to Michigan Humane.
  • Clean and disinfect kennels, dishes, cages, litter pans, and yard areas daily, spot cleaning animal and public areas as needed.
  • Feed, water, walk, socialize and bathe animals according to schedules and established protocols.
  • Assist with caring for the animals by preparing and providing enrichment items and activities to minimize shelter environment stress.
  • Maintain cleanliness in both people and animal areas as well as facility grounds through general upkeep and cleaning, including laundry
  • Restock assigned areas with essential supplies at the end of each shift
  • Obtain lab specimens such as feces and urine.
  • Administer medications and assist with vaccine administration under supervision.
  • Assist with animal handling and/or the restraint of animals when necessary.


Demonstrated Abilities:

  • Flexible with the ability to thrive in an emotional, fast-paced work environment
  • Ability to show compassion to both animals and people in sensitive situations
  • Possess good communication skills, diplomacy and tact at all times.
  • Labor intensive, must be able to stand for long periods, walk, kneel, bend, stoop, etc. and lift 50lbs without assistance
  • Must have visual acuity to accurately read animal body language
  • Required weekend schedule

Acquired Knowledge:

  • High School diploma (or equivalent)
  • 1-3 years of related experience
  • Previous animal experience a plus

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